Terms and Conditions

2.2SAS Corse Bagagerie ensures the safekeeping and preservation of luggage deposited in the lockers throughout the duration of the booking.

2.3The Storage service offered by SAS Corse Bagagerie is intended for persons over 18 years of age and is prohibited to unaccompanied minors. When booking, the customer declares on their honour that they are of legal age or accompanied by a responsible adult; as no identity check is carried out, any false declaration is the sole responsibility of the customer.

2.4The customer has exclusive use and unlimited access to their locker(s) for the entire duration of their booking. The service is accessible 24/7. Secured access with prior booking is required between 10 pm and 8 am.

3.2Luggage must be properly closed.

Any goods or materials that are easily flammable, dangerous, perishable, give off offensive smells, or are likely to damage the infrastructure of the luggage storage facility or other items in storage. Any means of payment, cash, securities, or transferable securities. Jewellery, precious metals, works of art. Official, commercial, business, manuscript or travel documents. Any content whose cumulative value per locker exceeds €750, it being specified that the company's liability and any indemnification are capped at this amount per locker (see articles 4.7 and 9.1). Luggage weighing more than 25 kg. Animals, plants or any other living species. Items prohibited by law or considered dangerous under applicable legislation, or items which, due to their nature or packaging, could cause damage to persons or the environment. Any material that may be considered pornographic or indecent. Explosives, firearms and bladed weapons. Any stolen or illegally held item. Narcotic or psychotropic drugs and any illegal substance.

3.4SAS Corse Bagagerie disclaims all liability in the event of the deposit in the lockers of any item prohibited from storage under the list of prohibited items above.

3.5SAS Corse Bagagerie reserves the right to open a locker in the event of a suspicion of unlawful or dangerous content.

4.2The customer must ensure that the locker is properly locked when depositing their luggage and that nothing is left behind upon retrieval.

4.3SAS Corse Bagagerie cannot be held liable for any loss, theft or damage to luggage resulting from the customer's failure to lock the locker when depositing or accessing it, or from any oversight upon final retrieval of the luggage.

4.4The customer is responsible for the content of their luggage and declares to have read the list of permitted and prohibited items. SAS Corse Bagagerie cannot be held liable should prohibited items or products nevertheless be placed in storage by the customer on its premises.

4.5The customer is responsible for selecting their locker. They must ensure that the size of their luggage matches the size of the locker chosen before validating their booking. The dimensions are displayed on the website bagagerie-ajaccio.fr and on the touch-screen kiosk.

4.6The customer is liable for any damage caused to the lockers and must reimburse the costs of repair or replacement.

4.7The liability of SAS Corse Bagagerie in the event of theft, loss or damage to items deposited in the lockers is capped at seven hundred and fifty (€750) euros per locker, save in the event of gross negligence (faute lourde) or wilful misconduct (faute dolosive) duly proven against it, or the exclusions of liability set out in articles 4.2 and 4.3.

4.8SAS Corse Bagagerie shall under no circumstances be held liable for any loss, theft or damage to luggage forgotten or left unattended by its owner after the locker has been opened, or left in the premises.

To retrieve their luggage, the customer uses their access code to unlock the locker. If the initial storage duration is exceeded, the customer must pay the additional amount before retrieving their luggage. The customer must ensure that nothing is left in the locker. In the event of difficulty, the customer may contact support via the number displayed on the premises or on the website.

6.2SAS Corse Bagagerie will open the locker and keep the luggage on its premises for a maximum period of 30 days. After this period, it will be handed over to the competent authorities (lost property service).

6.3During this 30-day period, the customer may contact SAS Corse Bagagerie by email at contact@bagagerie-ajaccio.fr to arrange the return of their luggage.

6.4Flat administration fees of €30 and storage fees of €5 per day (starting from and including the day the luggage is deemed "Abandoned") will be charged in addition to the late-retrieval rate. Luggage will only be returned to its owner after full payment.

7.2Payment is due at the time of locker booking. Accepted means of payment are as follows: • Online: bank card (CB, Visa, Mastercard), Apple Pay, Google Pay and PayPal. • On the on-site kiosk: contactless bank card only (including Apple Pay, Google Pay and Samsung Pay via compatible phone). In the event of payment failure, for any reason whatsoever, the booking is not effective.

7.3Storage packages chosen and validated by the customer may be modified or cancelled under the conditions and within the deadlines set out in article 8 – CANCELLATION AND REFUND. Rates vary according to the locker size and the package chosen.

7.4Any storage package chosen and validated by the customer at the time of booking is payable in full, even if the customer retrieves their luggage early.

7.5The pricing automatically applied as a result of late retrieval of luggage is payable and no discount or refund (even partial) may be granted.

Any modification made up to D-7 is free of charge. In the event of a modification leading to a change in price (change of duration, locker size, etc.), the customer pays or is refunded the difference in price. After D-7, modifications remain possible but will not give rise to any refund, even partial, in the event of a modification leading to a lower price. Any modification leading to a price increase must be paid for by the customer.

At the time of booking, the customer may subscribe, for a flat fee of €1.50, to an optional "Free cancellation and modification" feature which extends the standard cover to the period between D-7 and the start time (H) of the rental. With this option, the customer may, at any time before the start of their rental: • cancel their booking and obtain a full refund of the amount paid; • modify their booking free of charge, the customer paying or being refunded only any difference in price. In the event of cancellation giving rise to a refund, the amount of the option (€1.50) is also refunded to the customer. The option is personal and attached to the booking.

Any refund is credited back to the means of payment used at the time of booking, within a maximum of 15 days from the confirmation of the cancellation or modification. As an exception, for payments made on-site at the touch-screen kiosk via electronic payment terminal (EPT), the refund will be made by bank transfer. The customer must provide bank account details (IBAN) at contact@bagagerie-ajaccio.fr. The 15-day period runs from the date of receipt of the IBAN.

9.2Customers are encouraged to take out personal insurance to cover valuables they choose to store in the lockers.

9.3In the event of a claim, the customer shall immediately notify SAS Corse Bagagerie by email at contact@bagagerie-ajaccio.fr, stating their name and booking number.

9.4Claims and requests for compensation, together with all proofs of purchase, must be sent by email to contact@bagagerie-ajaccio.fr within a maximum of 3 days from the time the loss was observed.

All personal data collected is processed and kept for a period of 5 years from the retrieval of the luggage. Upon expiry of the retention periods, the data is permanently deleted or anonymised.

The customer's personal data is not transmitted to third parties for commercial purposes without consent.

In accordance with applicable regulations, the customer has the right to access, rectify, object to, restrict processing of, erase and port the information, which can be exercised by sending a request directly to contact@bagagerie-ajaccio.fr. In the event of any difficulty relating to the management of their personal data, the customer may lodge a complaint with the French data protection authority (CNIL) or any other competent authority.

12.2Failing an amicable resolution, any dispute shall be submitted to the competent court in accordance with the provisions of French law.

12.3The consumer customer may have free recourse to a consumer mediator with a view to amicably resolving the dispute, in accordance with articles L.611-1 et seq. of the French Consumer Code.

13.2By validating their booking, the customer acknowledges having been informed of this exclusion and expressly waives any right of withdrawal.

13.3The conditions for cancellation and modification of the booking are governed by articles 8.1 to 8.3 of these GTC.

15.2All disputes which could not be settled amicably between SAS Corse Bagagerie and the Customer shall be submitted to the competent courts under the conditions of common law.

15.3These GTC are drafted in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.